Notebook Printing :

Frequently Asked Questions

 Artwork questions

 Artwork questions

Can you help me with artwork for my Notebooks?

Yes we can. If you dont have any design ready, reach out to us and we will help with your design.

What file types can I upload?

Our preferred file format is a 300dpi high resolution pdf. We can however accept most file types, including the following: jpg, png, Illustrator

Please be aware that when uploading file formats other than pdf, file dimensions may change and content may reflow. We always recommend the proofs are checked carefully prior to you confirming your order.

What binding options is available for Notebook?

Perfect binding: With this method the Notebook pages and cover are glued together to create a square spine.

Wire-O binding: Coated metal wires bind your document together, allowing the pages to lay flat when open.

How should I supply my files for printing in colour?

When creating your file, your application may give you the color mode choice which usually are RGB (Red, Green and Blue) or CMYK (Cyan, Magenta, Yellow and Black). Most printers uses CMYK, so do One Heart Print. Therefore we recommend that you design your work in CMYK before uploading your files. This prevents any colour change that can happen when we convert your document for printing.

We highly recommend you to set up your CMYK files as GRACoL 2006 or FOGRA39 or ISO Coated V2 or Euroscale.

If you’re unable to convert your RGB files to CMYK our system will automatically convert them to the closest CMYK values.

Please note that colours can look different on your screen compared to a printed page. This is because screens transmit RGB colour, whereas a print reflects CMYK colour.

How do I make sure my prints have high quality image resolution?

In order to get high quality printing, you are encouraged to use images that are between 200 to 300dpi (dots per inch) resolution. Anything less than 150dpi may appear blur and pixelated.

 Payment questions

Which payment methods do you accept?

We accept credit and debit cards and bank transfers.

 Delivery questions

How much is delivery?

Delivery depends on the size and quantity of your order. You can calculate the delivery cost in your Shopping Cart.

Where do you deliver?

We deliver books all over Malaysia, From Perlis to Johor, Sabah, Sarawak and Labuan. We also deliver to Singapore. Please call us to organise international shipping and receive a quote. We can also offer split shipping on larger orders.

How long will my order take to be delivered?

When you enter your initial printing specifications, an estimated process day will be shown. This is usually 2 to 4 days for smaller orders, and 1 to 2 weeks for large quantity order. Deliveries to Sabah, Sarawak, Labuan and Singapore may take a little longer.

Please note, our delivery dates are only estimates. If your order is time sensitive do contact us to discuss about your deadline.

Sometimes when we’re really busy, orders can take it a bit longer. But we’ll always let you know if that’s the case.

How is my order delivered?

We use a third party courier for our deliveries. Smaller orders are sent in boxes or small parcels and are usually trackable. Larger orders would be delivered on a pallet for delivery but aren’t trackable.

 Other questions

How do I order a reprint?

If you have registered an account on our website, you will be able to login to view your order history. Simply click the Reorder button on the order you’d like to reorder and your files, quantities and order specification will be ready to confirm.

If you placed an order but didn’t open an account, just contact us with the order number and we should be able to locate your files.

How do I combine postage on my orders?

To combine postage on your order, add your first product to the basket. Don’t click ‘next step’. Instead click ‘continue shopping’ and then add your second product to the basket. You can now click ‘next step’ and your two items will be in the same order.

Please note that two different products may have different production times. And sometimes they may be produced at different printing facilities. This can prevent us from sending both items in a single order and combining postage. However, we can delay one item from shipping until your other item is ready. Please contact us if you would like to do this.

Where do I find my invoice?

Please click on the My Orders tab within your account. Then click on the invoice link to view and download a pdf of the invoice for your records.

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